Service Testimonials

RE: Service Satisfaction Survey

Dear Sir or Madam:

I am including this letter because what I want to say would not fit in the space provided on the survey form. I want to thank Kevin Rank for his help in resolving my issue. For the first time in all the years I have been having my Corvettes serviced, this was the first time someone took my word over that of the car’s onboard computer. In the past, each time I brought my Corvettes in for warranty repair the answer was always the same: “The computer says there’s nothing wrong.” This response was the same at every dealership and for every problem that did not have visible evidence. It was refreshing to have a Service Manager tell me although the computer says nothing is wrong, and they couldn’t duplicate the symptoms, they went ahead and replaced the transmission valve body anyway. As a result, the car has not been “bucking” as it had been prior. It has been shifting smoothly for the past few months.

What Kevin did goes far beyond just making me happy about my transmission repair. Prior to this incident, I had made up my mind that this would be my last Corvette due to all the service problems I’ve had over the past 12 years. Now, I am reconsidering that decision due to Kevin actions. My hope is that all Chevrolet Service personnel will someday adopt Kevin’s philosophy and show respect by acknowledging that sometimes the driver knows a little more than computer.

Please thank Kevin for me. He should be recognized among his peers for exemplifying what customer service should be. I will be asking for him the next time I come in for repairs.

Sincerely, John C.

Greg,

I am sure many times you must hear complaints; hopefully as well you hear praise for your staff and also efforts. Recently I brought in my Corvette for service. I found out that the repair was not covered under warranty. I was under the wrong assumption that the warranty I had purchased would cover my repair.

Along with my salesperson, Julie Chamberlain and your excellent Service Manager Jeremy Valdetero you tried to find a way to make sure that this customer was taken care of. Not once was there any feeling that you or the staff at Ed Bozarth made me feel like I had done something wrong and further, you and your staff appeared to be genuinely trying to help me and sympathetic to my dilemma.

Because of your efforts you found that my car had been Certified before I bought it and that extended the factory warranty allowing the repair to be made at no cost to myself. Jeremy ordered the parts and had my car ready the next day for a beautiful weekend of driving. That is why you not only have been thanked by me, you have also kept a customer and with that, the recommendation of your business to all the people I can tell and how I was treated with great service and respect.

I enjoy my Corvette every minute that I drive it. I am very pleased to know that it is being serviced by people who are reputable and care about their customers. Thank you again for all your efforts and to all those who helped.

Russ Jones

Our experience last week with your service department far exceeded our expectations and solidified us as customers for life.

We purchased a used Trailblazer in November of 2002. Last week, one of the electric windows became inoperable, as the motor was burned out. We made arrangements to bring it in to be repaired along with doing some routine maintenance to the car.

The service department called with several concerns regarding the condition of the car, adding up to several hundred dollars in potential repairs. We expressed concerns that these should have been discovered during your inspection prior to selling the car. The service manager contacted the used car manager and collectively determined that the dealership should be responsible for most of the extraordinary repairs and we should be responsible for the routine maintenance.

This act of good faith really blew us away, as it is far more common that people do not do “the right thing”. Your actions have not only made us customers for life, but this story will be told countless times as it is so unusual but such a pleasant surprise.

We thank you for your consideration with this situation and look forward to a long and satisfying relationship.

Roy R. Crawford

Dear Mr. Forest:

This letter of thanks of a job well done.

The week of March 18, 2007 we brought our car into your service department, to Greg Ruybal. We had a lengthy, intermittent jerking which I felt was a transmission problem Greg Ruybal and his staff took the time and diligence to diagnose this problem which did turn out to be within the transmission and then replaced the defective parts. We realize that our car has about 1500 miles of warranty left. Perhaps had we bought our car to a less reputable dealership, this may not have been taken care of in such a professional manner.

We purchased our car through Ed Bozarth, had our 30,000 mile service through and we were very satisfied. We look forward to doing business with you in the future. I request that a copy of this letter be sent to Ed Bozarth and to Greg Ruybal. Should we get an evaluation from GM, we will certainly return it with a rating of “Excellent”.

Thank you all very much,

Raymond J. Richards

May 12, 2007

This letter of thanks of a job well done.

I would just like to commend your service manager, Mr. Jeremy Valdetero for his exceptional customer service. I am a new client to your service department, and I will continue to return to Ed Bozarth Chevrolet’s service department because of the manner in which Jeremy conducts business.

He always exceeds my expectations, and goes above and beyond to ensure that I have a pleasant and stress-free experience while dropping off my Trailblazer for service.

Being an outside sales rep, it can be very stressful to surrender my vehicle for service, as it is my office. Jeremy is very sensitive to this, and always makes it an incredibly smooth transition for me.

I have already returned for service twice since my initial service appointment, and Jeremy has consistently taken excellent care of me. He is a great leader for your team, and a great asset to your business.

Kind regards,

Mary Fitch